Warranties

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Place your orders by 12:00 noon on 19 December 2025 to ensure that it can be processed before Christmas. Our office closes at 17:00 on 19 December 2025 and reopens on 5 January 2026. The online shop will remain available over the holidays, but orders will not be shipped until the new year.

Warranty form

Fill out a warranty request

Your details

Company/account name*

Customer account number

First name

Last name

Email address*

Contact phone number to arrange site visit*

Details of product you wish to return

Product part number*

Product description*

Serial number

Invoice number*

Invoice date

For ALL heat Pump Warranty claims, the below information is necessary for a smooth completion of your claim

Fault code 1

Additional fault codes

Pool use

Have you used the trouble shooter in the manual?

Image of the information plate must be uploaded

Allowed files: image/jpeg, image/png, image/bmp, image/tiff, application/pdf

Maximum file size (in MB): 1

Details for location of product

Building name and / or street*

Building number

Town or city*

Postcode

Reason for returning product

Specify the reason for warranty claim*

Description of problem or fault, and desired outcome *

Upload a file

Allowed files: image/jpeg, image/png, application/pdf

Maximum file size (in MB): 1

Fields marked with asterisks (*) are required.

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