Place your orders by 12:00 noon on 19 December 2025 to ensure that it can be processed before Christmas. Our office closes at 17:00 on 19 December 2025 and reopens on 5 January 2026. The online shop will remain available over the holidays, but orders will not be shipped until the new year.
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How do I exchange an item?

lenz-platform-knowledge-base.detail.category Returns & warranty

You can return your order in accordance with these terms and conditions of sale and delivery. Please note that you are responsible for the delivery costs to our warehouse in the Netherlands. To request a return, please fill in our return form. We will then contact you to advise of any charges. To receive the new item, please place a new order in our online shop.